Privacy Policy - SM Gold Palace

At SM Gold Palace, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and online services, including jewellery purchases.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, mobile number, email address, billing/shipping address, and payment details.
• Account Information: Login credentials, order history, and transaction details.
• Device & Usage Data: IP address, browser type, device information, and website/app usage patterns.
• Communication Data: Feedback, customer support requests, and inquiries.

2. How We Use Your Information

We use your information to:

• Process jewellery purchases securely.
• Manage and deliver customer orders efficiently.
• Provide customer support and order updates.
• Improve our website, services, and customer experience.
• Send promotional offers and updates (with user consent).

3. Sharing of Information

We do not sell your personal information to third parties. Information may only be shared with:

• Trusted payment gateway providers.
• Authorized logistics and courier partners.
• Regulatory authorities, when legally required.

4. Legal Compliance

SM Gold Palace complies with:

• Information Technology Act, 2000 and IT Rules, 2021.
• Consumer Protection (E-Commerce) Rules, 2020.
• BIS standards for jewellery purity.

5. Security of Information

We implement strong security measures including encryption, secure servers, and authentication protocols to protect customer information from unauthorized access.

6. Your Rights

You may:

• Access or update your personal information.
• Request correction or deletion of data.
• Opt-out of promotional communications.

For assistance, contact us at sales@smgoldpalace.com.

7. Cookies & Tracking

We may use cookies and similar technologies to improve browsing experience and personalize content. You can disable cookies in your browser settings if preferred.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

9. Children's Privacy

Our services are intended only for individuals above 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page with the revised effective date.

11. Contact Us