Cancellation & Refund Policy - SM Gold Palace

At SM Gold Palace, we aim to maintain a transparent and customer-friendly cancellation and refund policy.

1. Order Cancellation

• Orders may be cancelled before dispatch.
• Cancellation requests can be submitted through customer support.
• Once dispatched, orders cannot be cancelled.
• Approved refunds will be processed within 5–7 working days.

2. Return Policy

We currently maintain a No Return Policy for jewellery purchases. Customers are requested to review product details carefully before placing orders.

3. Failed Transactions

If payment is debited but the order is not confirmed, the issue will be resolved within 5–7 working days after verification from the payment partner.

For urgent support, contact our customer care team.

4. Contact Information